Privacy Policy

Last Updated 2/25/2026

1. Who We Are

Cascade Spa Covers is located in Bend, Oregon. We manufacture and sell custom spa covers for hot tubs. If you have any questions about this Privacy Policy, you may contact us at: Email: info@cascadespacovers.com  

Address: Bend, Oregon

2. Information We Collect

When you submit an order through our website, we collect:

• Name
• Email address
• Phone number
• Shipping address
• Spa cover measurements and specifications
• Any additional information you provide in the form

Our order form is hosted through Google Forms, which may collect technical data according to Google’s own privacy practices.

3. How We Use Your Information

We use the information you provide to:

• Respond to your inquiries
• Process and fulfill spa cover orders
• Contact you regarding measurements or order details
• Provide customer support
• Maintain business records

We do not sell your personal information.

4. How We Share Information

We do not sell or rent your personal information.

We may share your information with:

• Service providers necessary to operate our business (such as email providers)
• Shipping providers to deliver your order
• Legal authorities if required by law

5. Data Retention

We retain order information for as long as necessary to:

• Fulfill your order
• Maintain business and tax records
• Comply with legal obligations

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no internet transmission is completely secure.

7. Your Rights

Depending on your state of residence, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information

To make a request, please contact us at info@cascadespacovers.com

8. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date.

10. Data Retention

We retain customer order information, including spa measurements and contact details, in secure electronic spreadsheets for business record keeping and to assist with future or repeat orders. We currently retain customer information for up to six years from the date of the last order or inquiry, unless a longer retention period is required by law.

If you would like your information removed from our records, please contact us at info@cascadespacovers.com.

11. Information Storage & Security

Customer information submitted through our website is stored electronically, including in spreadsheets maintained for order tracking and repeat customer convenience.

We take reasonable administrative and technical measures to protect this information from unauthorized access. Access to customer data is limited to individuals necessary to operate our business.